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Exploited vulnerability · CISA KEV

Is CVE-2024-57727 exploited? Yes: in CISA KEV since 13 Feb 2025

Gociux · SimpleHelp · data: CISA KEV, CVE record, FIRST EPSS

Yes. CVE-2024-57727, SimpleHelp Path Traversal Vulnerability, is being exploited in the wild. CISA added it to its Known Exploited Vulnerabilities catalog on 13 Feb 2025, 29 days after it was published. It is known to be used in ransomware campaigns. It affects SimpleHelp. If you run it, CISA's required action is: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

exploitedYesCISA KEV · 13 Feb 2025
ransomwareKnownused in campaigns
EPSStop 1%among the most likely CVEs to be exploited
severity9.1CVSS 3.1 · critical
US federal due6 Mar 2025BOD 22-01 deadline

What it is

SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.

VendorSimpleHelp (4 exploited CVEs in KEV)
ProductSimpleHelp
VulnerabilitySimpleHelp Path Traversal Vulnerability
WeaknessCWE-22
Published15 Jan 2025
Added to KEV13 Feb 2025
Reported by (CNA)mitre

What to do

  1. Check whether you run it. Look for SimpleHelp in your asset inventory, including appliances and cloud images. Stack check lists every exploited SimpleHelp CVE at once.
  2. Apply the fix. Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
  3. If you can't patch today, take the affected service off the internet or restrict who can reach it, and check its logs for signs of compromise since 15 Jan 2025.
  4. Get told next time. Email alerts when CISA adds a CVE for SimpleHelp.

Other exploited CVEs in SimpleHelp

References

Questions

Is CVE-2024-57727 being exploited?

Yes. CISA added CVE-2024-57727 to the Known Exploited Vulnerabilities catalog on 13 Feb 2025, which means there is reliable evidence of exploitation in the wild.

Is CVE-2024-57727 used in ransomware attacks?

Yes, CISA lists it as known to be used in ransomware campaigns.

How do I fix CVE-2024-57727?

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable. Check SimpleHelp's advisory for the fixed versions, and if you can't patch quickly, restrict access to the affected SimpleHelp and watch it for signs of compromise.

Sources: CISA KEV (exploitation, ransomware use, required action, due date), the CVE record (publication date, CVSS, CNA), NVD and FIRST EPSS (live score). More: all KEV additions in February 2025 · SimpleHelp scorecard · act-now radar.

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